DriveEdge — Refund Policy

Last updated: September 30, 2026

1. Digital Products

All DriveEdge guides are digital products delivered instantly via Telegram or email upon purchase. Because of the instant, downloadable nature of these products, our refund policy is as follows:

2. Refund Eligibility

Non-delivery. If you did not receive access to your purchased guide, you must report this to us within 48 hours of purchase. Once reported, we will attempt to re-deliver the guide. You will receive a full refund only if we are unable to complete delivery within 3 business days of your purchase due to a technical or delivery error on our end.

Corrupted or unreadable files. If the file you received is corrupted or otherwise unreadable, contact us and we will re-send a working copy within 48 hours of confirming the issue. A refund is not owed in this case once a working copy has been successfully sent; refunds for corrupted files are only issued if we are unable to resolve the issue after re-sending.

Other refund-eligible situations. We will also issue a full refund if you were charged in error (e.g., duplicate charge).

3. No Refunds After Access

Once a guide has been fully delivered and received, we do not offer refunds for a change of mind, loss of interest, or similar reasons — this is standard practice for digital information products, as the content cannot be "returned" once viewed. Refunds outside of this are limited to the cases listed in Section 2.

4. How to Request a Refund

Contact us at support@drive-edge.com within 7 days of purchase, including your Stripe receipt (order confirmation) or the email address / Telegram username used for the purchase. We will review your request and respond within 3–5 business days.

5. Bundle Purchases

If you purchased a bundle of guides, refunds (where eligible under Section 2) are assessed on the full bundle, not per individual guide.

6. Your Consumer Rights

This policy does not limit any rights you may have under Ontario's Consumer Protection Act, 2002, or other applicable consumer protection legislation. If a discrepancy exists between this policy and your statutory rights, your statutory rights prevail.

7. Contact

Questions about refunds can be sent to support@drive-edge.com.